Positive Caring Service | Concerns & Complaints

Compaints & Concerns Feedback

Receiving your feedback is important for continuous improvement, but more importantly it is essential to providing a quality service to the people we support. Postive Caring Services acknowledges that how we communicate and engage with clients has the capacity to either positively, or negatively impact the people we work together to support.

We encourage and value any communication / feedback that you may have and strive to address it with respect, care, safety integrity and accountability. If you have any concerns or compliments please submit the form below. You should expect an acknowledgement within 48 hours or sooner.

Please submit your feedback using the online form below or download our Complaints & comments form

Please provide the details of the person who is submitting feedback or has the concern or complaint.

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If your complaint/feedback is being provided on behalf of another person, please provide their following details.

Does the person know you are making this complaint/providing feedback?

Does the person consent to the complaint/feedback being made?

What is your relationship to the person?

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What is your Complaint/Feedback about?

Please provide some details to help us understand your concerns, including what happened, where it happened, time it happened and who was involved.

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Please attach copies of any documentation that may help us to investigate your complaint/feedback (letters, references, emails).

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Get in touch

Address: 34 Watson Street, Wodonga, Vic, 3690

admin@positivecaring.com.au

0437 516 517

Services

- Positive Behaviour Support

- NDIS Therapeutic Social Work

- Mental Health Therapeutic Supports

Helpful links and resources

- Capacity Enquiry and Referral Form

download We acknowledge that Aboriginal and Torres Strait Islander peoples are the Traditional Custodians of the lands on which we work, and we pay our respects to Elders past, present and emerging. Positive Caring Services values the experience and contribution of people from all cultures, genders, sexualities, bodies, abilities.